Security Camera System SC35

After connecting the NVR to a Screen Monitor via HDMI cable, a "?" appears next to the password on the login screen.
Click on it and select "forgot password", a QR code will be generated, then, please use the XMeye APP to scan the QR code,
after that, the APP will generate a verification code, enter the verification code on the device, and you can reset your new password.
If this still does not work, please send us an email with the Order details page and the issue description.

Can you see any LED indicators on the DVR?
The no image problem is primarily caused by an unreliable connection between the cameras and the DVR.
Could you please check that the cameras and the DVR are securely connected?
Is it helpful to change the DVR's BNC video input ports?
Also, please ensure that the network works properly.
If this still does not work, please send us an email with the Order details page and the issue description.

Since NVR is connected to the router via an Ethernet cable, so it has nothing to do with the 2.4 GHz and 5GHz network frequency.

It can work without the internet, but we'd better have a successful network connection at the first use.
After successfully connecting the NVR to the internet, add it to the app to make sure all cameras are added successfully(can see live views of all the cameras).
Then disconnect the network, at this time, the camera will record, but not through the APP remote monitoring.
You may still watch live images of the cameras on the screen, which is connected via an HDMI cable.

The maximum number of cameras that the NVR can support is 8.

We recommend you adjust the day and night modes.
Please see the attached pictures: click on the XDV control, then select "Advanced", you will see a "day/night mode" in the middle, click on it and then please select "Starlight infrared" mode.
You can also check the "Automatic Gain" and set the daylight threshold to 8.

One camera can be connected to one NVR, and also one NVR can be connected to only one screen monitor or one TV.

Connect it to a Screen Monitor:
1. Power to the screen.
2. Connect the Screen to the NVR via HDMI cable, and you will see the cameras' live views.
3. Use the mouse you plugged into the NVR to configure the system.

To connect it to a TV device, you need to set the HDMI input on the TV:
1. Use the TV remote to locate the "Input Source" or "Input Select" button (sometimes labeled as "Source" or "Input").
2. Press the input select button to bring up a source menu, then choose the HDMI port connected to the security camera (e.g., HDMI 1, HDMI 2, etc.).

By the way, the laptop's HDMI port solely serves as an output function, it cannot be used for HDMI input. So the NVR can not be connected to a laptop.
If you want to watch live views of the cameras on your laptop, you can download and install software,
then log in it with the APP account you created on the phone.

The following are the links to get the program for installation:
For iOS laptop: https://drive.google.com/file/d/10y-ysliaNFtbpNwSqSubb0qrPLqfgGFa/view?usp=sharing
For windows laptop: https://drive.google.com/drive/folders/1lJzRqZXYJ9L1p7XPEd9pr6Z_RvLcDMf1?usp=sharing